Privacy Policy
Last updated: January 2026
1. Introduction
Protecting the personal data of our players is a priority at LuckyHills Casino. This policy explains what we collect when you visit luckyhillsca.ca and use our services, how we use it, who we share it with, and the choices you have. By using the site you agree to the handling of information described here.
2. Information we collect
- Account details you provide at sign-up: name, email address, date of birth and account currency.
- Verification documents you upload for KYC checks: photo ID, proof of address and payment-method ownership.
- Transaction data: deposits, withdrawals and the payment methods used.
- Technical data: IP address, device and browser type, and pages viewed, collected automatically to keep the service secure and working.
3. How we use your data
We use your information to open and operate your account, process deposits and withdrawals, run identity and age verification, prevent fraud and money laundering, meet our legal and licensing obligations, provide support, and — where you have agreed — send you promotional messages.
4. Legal basis and consent
We process data to perform our contract with you, to comply with legal obligations under applicable Canadian privacy law (including PIPEDA), and, for marketing, on the basis of your consent, which you can withdraw at any time.
5. Sharing
We share data only where necessary: with payment providers to move funds, with identity-verification partners for KYC, with our regulator and law-enforcement where required, and with service providers who process data on our behalf under contract. We do not sell your personal data.
6. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences and measure how the site is used. You can control cookies through your browser settings; disabling some may affect how the site works.
7. Data retention
We keep personal data for as long as your account is active and for the period afterwards required by anti-money-laundering and licensing rules, then delete or anonymise it.
8. Security
We use encryption in transit, access controls and monitoring to protect your data. No system is perfectly secure, so we also ask you to keep your login details private and to use a strong, unique password.
9. Your rights
You may request access to the personal data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us through live chat or email and we will respond within the timeframe set by applicable law.
10. Age restriction
Our services are for adults only. You must be 19 or older to play from most Canadian provinces, and 18 in Alberta, Manitoba and Quebec. We do not knowingly collect data from anyone under the legal age.
11. Contact
For any privacy question or to exercise your rights, reach us through 24/7 live chat or by email from the account area.